Complaint-Grievance

If you have any complaints/grievance please submit

Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (PD & RM Department) at Thoothukudi. The full address and phone numbers are as follows:

 

General Manager

(PD & RM Department)

 

Tamilnad Mercantile Bank Limited

57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email: customerservice@tmbank.in

 

TMB Customer Care:

For all your grievances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at: customerservice@tmbank.in

 

Online Complaint Form:

Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:

 

 

If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi.

Nodal Officers for Complaints

Name Designation /Contact ID
Shri K. Vijayan Regional Manager, Hyderabad Region
hyderabad_region@tmbank.in
Shri J. Chidambara Kani Regional Manager, Mumbai Region
mumbai_region@tmbank.in
Shri D. Ramesh Regional Manager, Chennai Region
chennai_region@tmbank.in
Shri R. Gouthaman Regional Manager, Tirunelveli Region
tirunelveli_region@tmbank.in
Shri J. Sundaresh Kumar Regional Manager, Madurai Region
madurai_region@tmbank.in
Shri M. Ramanathan Regional Manager, Coimbatore Region
coimbatore_region@tmbank.in
Shri I. Mohan Raj Regional Manager, Thoothukudi Region
thoothukudi_region@tmbank.in
Shri S. Pratheep Kumar Regional Manager, Bangaluru Region
bengaluru_region@tmbank.in
Shri J. Natarajan Regional Manager, Tiruchirapalli Region
Shri P. Jebananth Julius Regional Manager, Thiruvananthapuram Region
thiruvananthapuram_region@tmbank.in
Shri J. Surendrabalaji Regional Manager, Salem Region
salem_region@tmbank.in
Shri M. Syed Mohamed Regional Manager, Ahmedabad Region
ahmedabad_region@tmbank.in

Details of Complaints Received (Apr 01, 2018 to Mar 31, 2019)

  • Number of ATM failed transaction claims at the beginning of the year - 96
    [Settled within April 7, 2019]
  • Number of Complaints pending at the beginning of the year - NIL
    [Other than ATM failed transaction claims referred above]
  • Number of complaints received during the year - 15116
    [Including 9047 ATM failed transaction claims and 5873 IT related claims]
  • Number of complaints redressed during the year - 15088
    [Including 8923 ATM failed transaction claims and 5873 IT related claims]
  • Number of complaints pending at the end of the year - 124
    [Including 124 ATM failed transaction claims]
  • Number of complaints pending at the end of the year - NIL
    [Other than ATM failed transaction claims referred above]

Awards passed by Banking Ombudsman

  • Number of unimplemented awards at the beginning of the year - NIL
  • Number of awards passed by the Banking Ombudsman during the year - NIL
  • Number of awards implemented during the year - NIL
  • Number of unimplemented awards pending at the end of the year - NIL

Detailed Analysis of Complaints

Detailed Analysis of Complaints

A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to civ@tmbank.in if the complaint so wishes.

Complaints / Grievance Escalation

The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.

A. Shidambaranathan

(Vice President: Secretarial Section and oversee the department of Accounts, Compliance and Inspection.)

Tamilnad Mercantile Bank Limited

# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 (461) 233 3390

P. Suriaraj

(General Manager: HRD, Establishment , Inspection, Integrated Treasury (IBD, Domestic Treasury & RTGS) Accounts and Returns.)

Tamilnad Mercantile Bank Limited

# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 0360

D. Inbamani

(General Manager: Recovery, CAM, Compliance, Legal and MIS.)

Tamilnad Mercantile Bank Limited

# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 233 9146

R. Arumugapandi

(General Manager: Credit.)

Tamilnad Mercantile Bank Limited

# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 5411