How is TMB M-Banking different from other ways of doing mobile banking ?
- TMB M-Banking application is your access to a simpler, faster and valuable banking service. TMB M-Banking is a downloadable application that you can store it on your phone for anytime access and that means you can now transact (24*7) on all 365 days of the year. All your transactions will be authorized by a 4 digit MPIN, thus ensuring safety and security. It works on GSM phones using GPRS.
What are the charges for downloading and using TMB M-Banking Application ?
- TMB M-Banking Application is offered at no cost to TMB Bank customers. You can download and use this application as and when needed without being charged by the bank. Your mobile operator will levy charges for GPRS/SMS used. Please check with your operator for details.
Do I need a special phone for TMB M-Banking Application ?
- This application will work on Java, Android, IOS and Windows enabled GSM mobile phones. Click here to check if your handset supports the TMB M-Banking application.
How do I know whether my mobile is Java enabled ?
- To check whether your phone is Java-enabled, please refer your phone book manual or the phone manufacturer's website. Click here
What is GPRS ?
- GPRS stands for General Packet Radio Service. It is a service which allows Internet browsing and data services on a GSM mobile phone. This service is provided by mobile operators as per various plans and fee structures.
What are the charges for the GPRS service ?
- Individual mobile operators rates vary as per plan and services offered. Please contact your mobile operator for the charges.
How do I get the GPRS service for my mobile phone/operator ?
- You can get it by calling your mobile operator and subscribing to a GPRS connection. Each operator has different ways of activating GPRS for connectivity. GPRS activation time may vary from operator to operator. Kindly contact your mobile operator for details.
Can I change my TMB M-Banking Application M-PIN ?
- Yes. Application provides you the option of changing your M-PIN under settings -> Change MPIN.
While downloading, I get a message saying "Untrusted Application". What should I do ?
- Please select 'YES' for this option. This option is specific to the mobile device and will not affect the application or mobile phone.
Where will TMB M-Banking Application get downloaded on my Java phone ?
- The downloaded application will be stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.
What if I get disconnected or my mobile phone switches off while performing a financial transaction ?
- You can simply reconnect to TMB M-Banking and verify your mini statement/Balance Inquiry to check if the transaction has been successfully executed.
What if I get an SMS or a call while performing a transaction ?
- On most handsets, you can answer the call or read the SMS while TMB M-Banking continues to run in the background. After you have finished your call, you can resume banking on TMB MBanking. For certain handsets however, you may need to re-open the application and login again.
Can I access TMB M-Banking when I am on national roaming ?
- Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access TMB M-Banking anywhere in the country. You might be charged special roaming rates for using GPRS.
What if I delete/uninstall TMB M-Banking Application from my mobile phone by mistake ?
- You will need to re-download the application on your handset. To re-download, the customer is required to request the bank for permitting a new download.
What if I want to change my mobile phone device ?
- You will need to re-download TMB M-Banking Application on your new handset. To redownload, the customer is required to request the bank for permitting a new download. However, if you still have your old device in a working condition, you can simply de-register your TMB M-Banking application from the old device. The option to de-register is given under the settings menu of TMB M-Banking application. Upon successful de-registration, you can download and install the application again to the new device without requesting the bank. For download send sms to 9282112225 to get download link & activation code.
What if I change my mobile number ?
- You will need to re-download the application and use new MPIN. TMB M-Banking Application will not allow you to login from a different mobile number other than the registered mobile number. In case of a change in your mobile number you will need to get it updated either through a TMB Bank branch or by calling our customer service or by emailing us at mobile_banking@tnmbonline.com.
What if I forget my TMB M-Banking Application M-PIN ?
- You need to apply for new M-Pin. To apply for a new M-PIN, please contact the bank customer service. A new M-PIN will be sent through post to your registered communication address.
What if my TMB M-Banking Application gets locked.
- Your Application will get locked after three consecutive wrong password attempts. To retry password, please call our Customer Care and request unlock.
What if I lose my mobile ?
- Call our customer care and request for blocking the TMB M-Banking. You can download the same application once again, on your new phone
What if I forget my TMB M-Banking Application password ?
- You will need to re-download the application and set new password.