In the present scenario of competitive banking, excellence in customer service is most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks because banks are service oriented. As a service organisation, customer satisfaction is of prime concern.
Our bank believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. This policy document aims at minimising instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. The review mechanism will help in identifying short comings in product features and service delivery. Customer dissatisfaction would tarnish bank’s name and image.
Click to Download the Grievance Redressal Policy for your reference and printing.