Customer Satisfaction Survey

participate in our customer satisfaction survey and help us in improving our services even more better

Dear Customer,
Thank you for banking with TMB. It is our endeavour to provide our customers the best possible services. In order to improve the customer satisfaction level, we request your valuable response on our services. Please spare a few seconds to answer this simple questionnaire. You may like to read our Survey Disclaimer noted below this form.
Thank you.

01. Branch Name
02. Let us know more about you and how we can connect with you.
NameBanking with TMB since year(s) month(s)
Phone
Email
Age year(s)Gender Male Female Other
03. Type of Account Savings Account Current Account Term Deposit Account
Others Please Specify
04. Occupation Service Professional Business Self Employed Housewife Student
Others Please Specify
05. Annual Income Below 1 Lakh 1~3 Lakhs 3~6 Lakhs 6~10 Lakhs Above 10 Lakhs
06. What is the normal time taken completing the following transactions in the bank branch? Also please rate your satisfaction levels with the amount of time taken.
TransactionTime Taken (min.)Satisfaction Level
03~05 m05~10 m10~15 m> 15 mExtremely
Satisfied
SatisfiedSomewhat
Satisfied
Dis
Satisfied
Extremely
Dissatisfied
Cash Deposits
Cash Withdrawl
Passbook Updation
Issue / Renew Term Deposit
07. What is the normal time taken completing the following remittance transactions in the bank branch? Also please rate your satisfaction levels with the amount of time taken.
TransactionTime Taken (min.)Satisfaction Level
10~15 m15~30 m30~45 m> 45 mExtremely
Satisfied
SatisfiedSomewhat
Satisfied
Dis
Satisfied
Extremely
Dissatisfied
RTGS / NEFT Transfer
Issue DD / PO
08. What is the normal time taken completing the bills collection / cheque collections / clearing transaction in the bank branch? Also please rate your satisfaction levels with the amount of time taken.
TransactionTime Taken (days)Satisfaction Level
1 d2 d3 d> 3 dExtremely
Satisfied
SatisfiedSomewhat
Satisfied
Dis
Satisfied
Extremely
Dissatisfied
Bills Collection
Cheque Collection
Clearing Transaction
09. Are you using any of the following services? If Yes, please rate your satisfaction level.
TypeWhether Using ?Satisfaction Level
YesNoExtremely
Satisfied
SatisfiedSomewhat
Satisfied
Dis
Satisfied
Extremely
Dissatisfied
ATM Services
Anywhere Banking Services
Internet Banking Services
Mobile Banking Services
10. Feedback from the Borrower (If you are not a borrower / loan or cc limit customer skip this).
Since How Long are you enjoying credit facilities from the bank?
Which of the loan products / services did you avail with us? Others
How did you know the availability of these products / services?
Rate your experience on new sanction / renewal / ad-hoc sanction?
How will you rate your overall credit sanction satisfaction?
11. Rate your satisfaction on the following:Extremely
Satisfied
SatisfiedSomewhat
Satisfied
Dis
Satisfied
Extremely
Dissatisfied
Speed of Transactions at Counters
Correctness / Accuracy of Transactions
Behaviour / Attitude of Bank Staff
Knowledge Level of Bank Staff
Punctuality of Commencing Business in the branch
Availability / Display of Information at Branches
Basic Facilities (seating arrangement, drinking water, stationary, etc.)
12. Social Network Yes NoFollowing us on Facebook / Twitter…?
13. Do you have any comments / suggestions?Please key in your comments / suggestions for us
14. Confirm this form is filled by a human.Please enter the Verification / Captcha Code below

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15. Click Submit Once to send your response.  

Disclaimer (For Survey Respondents),
Please contribute to the effectiveness of the survey by responding only once. Your response to the survey is voluntary. If you are asked in the survey to reveal your identity or the identity of the organization on whose behalf you are responding and do not wish to do so, you may leave such questions blank. Your response will be used by us only for the purpose of getting customer satsifaction and feedback pulse.

You are being given an opportunity to submit free-form responses to a survey in the form of comments / suggestions, please provide relevant and responsible responses; refrain from disparaging, offensive, harassing or otherwise inappropriate language; and refrain from including any sensitive information of any kind (e.g., credit card or bank account information), and any confidential or proprietary information belonging to TMB or any other party. Your response will be processed and stored on our servers in India for further processing; if you do not wish your response and the information it contains to be processed or stored, please do not respond.

You agree that any information or materials that you, or individuals acting on your behalf, provide to us in your survey response will be used for processing by us and that we cannot and will not be held responsible to proetect such data if you were to include it in your responses. This survey is beong provided by us on an "as is" and "as available" basis. TMB will not be liable for any damages of any kind arising from this survey, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

TMB reserves the right to terminate or withdraw this survey, and your opportunity to participate in this survey, at any time and for any reason. TMB alone has the right to view and use the survey results and may choose in its sole discretion not to disclose the survey results to you. By participating in the survey, you consent to the transfer of the information you submit to us. The information collected is for internal research purposes only and will not be publicly associated with your account. However, we may at our own discretion share the results of this survey with the public in anonymized or aggregated form.