Complaint / Grievance

got any complaints / redressal of grievances
Complaint / Grievance

Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (Business Development Dept.) at Thoothukudi. The full address and phone numbers are as follows:

General Manager
(Business Development Department)
Tamilnad Mercantile Bank Limited
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email:

TMB Customer Care:

For all your grievances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at:

Online Complaint Form:

Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:

Table showing the Complaints / Grievances Form
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If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Business Development Department at Thoothukudi.

Nodal Officers for Complaints:

Table showing the List of Nodal Officers for Complaints
NameDesignation / Contact ID
Shri K. VijayanRegional Manager, Hyderabad Region
Shri J. Chidambara KaniRegional Manager, Mumbai Region
Shri N. NarendranRegional Manager, Chennai Region
Shri R. GouthamanRegional Manager, Tirunelveli Region
Shri J. Sundaresh KumarRegional Manager, Madurai Region
Shri M. RamanathanRegional Manager, Coimbatore Region
Shri I. Mohan RajRegional Manager, Thoothukudi Region
Shri S. Pratheep KumarRegional Manager, Bangaluru Region
Shri J. NatarajanRegional Manager, Tiruchirapalli Region
Shri P. Jebananth JuliusRegional Manager, Thiruvananthapuram Region
Shri J. SurendrabalajiRegional Manager, Salem Region
Shri M. Syed MohamedRegional Manager, Ahmedabad Region

Details of Complaints Received (Apr 01, 2018 to Mar 31, 2019):

  • Number of ATM failed transaction claims at the beginning of the year - 96
    [Settled within April 7, 2019]
  • Number of Complaints pending at the beginning of the year - NIL
    [Other than ATM failed transaction claims referred above]
  • Number of complaints received during the year - 15116
    [Including 9047 ATM failed transaction claims and 5873 IT related claims]
  • Number of complaints redressed during the year - 15088
    [Including 8923 ATM failed transaction claims and 5873 IT related claims]
  • Number of complaints pending at the end of the year - 124
    [Including 124 ATM failed transaction claims]
  • Number of complaints pending at the end of the year - NIL
    [Other than ATM failed transaction claims referred above]

Awards passed by Banking Ombudsman:

  • Number of unimplemented awards at the beginning of the year - NIL
  • Number of awards passed by the Banking Ombudsman during the year - NIL
  • Number of awards implemented during the year - NIL
  • Number of unimplemented awards pending at the end of the year - NIL

Detailed Analysis of Complaints:

Complaints / Grievance Escalation:

The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.

A. Shidambaranathan
(Vice President: Secretarial Section and oversee the department of Accounts, Compliance and Inspection.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 (461) 233 3390.

S. Senthil Anandan
(General Manager: PD & RM, OSD, CSC, Bancassurance, DP Cell, Credit Card (Marketing), KYC & AML, Alternate Delivery Channel and Information Technology.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 232 1130

P. Suriaraj
(General Manager: HRD, Establishment , Inspection, Integrated Treasury (IBD, Domestic Treasury & RTGS) Accounts and Returns.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 232 0360

D. Inbamani
(General Manager: Recovery, CAM, Compliance, Legal and MIS.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 233 9146

R. Arumugapandi
(General Manager: Credit.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 232 5411