Complaint / Grievance

got any complaints / redressal of grievances
Complaint / Grievance

Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (Business Development Department) at Thoothukudi. His full address and contact phone numbers are as follows:

General Manager
(Business Development Department)
Tamilnad Mercantile Bank Limited
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email:

TMB Customer Care:

For all your greivances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at:

Online Complaint Form:

Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:

Table showing the Complaints / Grievances Form
Branch
Your Name
Your Contact Address
Email Address
Subject
Complaint
Form Type
 

If the grievances are not redressed within reasonable time, they may contact or write to the following Nodal Officers at Region as well as Business Development Department at Thoothukudi.

Nodal Officers for Complaints:

Table showing the List of Nodal Officers for Complaints
NameDesignation / Contact ID
Shri J. Chidambara KaniRegional Manager, Hyderabad Region
Shri G. Martin ChezhianRegional Manager, Mumbai Region
Shri P. RavichandranRegional Manager, Chennai Region
Shri N. Raja MohanRegional Manager, Tirunelveli Region
Shri S. Senthil AnandanRegional Manager, Madurai Region
Shri N. NarendranRegional Manager, Coimbatore Region
Shri K. GanesanRegional Manager, Thoothukudi Region
Shri N. SurendranRegional Manager, Bangalore Region
Shri M. RamanathanRegional Manager, Tiruchirapalli Region
Shri G. ChandraRegional Manager, Thiruvananthapuram Region
Shri D. InbamaniRegional Manager, Salem Region
Shri J. Sundaresh KumarRegional Manager, Ahmedabad Region

Details of Complaints Received (Apr 01, 2015 to Mar 31, 2016):

  • Number of Complaints pending at the beginning of the year - NIL
  • Number of complaints received during the year - 194
  • Number of complaints redressed during the year - 194
  • Number of complaints pending at the end of the year - NIL

Awards passed by Banking Ombudsman:

  • Number of unimplemented awards at the beginning of the year - NIL
  • Number of awards passed by the Banking Ombudsman during the year - NIL
  • Number of awards implemented during the year - NIL
  • Number of unimplemented awards pending at the end of the year - NIL

Detailed Analysis of Complaints:

Complaints / Grievance Escalation:

The names, addresses, telephone numbers and fax numbers of our Managing Director & CEO and Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.

M. Gunasekaran
(General Manager: Business Development, Planning, Customer Service, Risk Management, Accounts and Secretarial Section.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002
Phone: +91 (461) 232 1130.

S. Kandavelu
(General Manager: Human Resource Development, Integrated Treasury, International Banking Division, DP Cell, RTGS Cell, Establishment Department and Inspection.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002
Phone: +91 (461) 232 0360.

N. Devadas
(General Manager: Credit.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002
Phone: +91 (461) 233 9146.

M. Avadai Nayagam
(General Manager: Information Technology and Vigilance.)
Tamilnad Mercantile Bank Limited
Plot # 4923, AC/16, 2nd Avenue, Third Floor, Anna Nagar (West), Chennai 600 040
Ph.: +91 (44) 2619 2325

R. Ravindran
(General Manager: Recovery, Credit Audit & Monitoring, KYC / AML Cell, MIS and Legal Cell.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002
Phone: +91 (461) 232 5411.